I used to be fascinated by my subsequent publish within the customer support experience space. By the summer, Mike was the only person immediately concerned with the sexual harassment saga nonetheless at HSBC. Jill was working at a distinct firm within the finance industry and had reached an undisclosed settlement with HSBC rumored to be in the low seven figures. Eileen was fired a 12 months after she was reassigned; in accordance with Bilbrey’s later testimony, her behavior wasn’t in step with HSBC values. However Mike had heard she obtained a soft landing: a severance package value about $one hundred ten,000, as well as a couple months to find a new job. An HSBC vendor called Genpact picked her up shortly after her final day.

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